Effective Date: January 2026
Last Updated: January 2026
Company: SAS Technology
Website: www.dukanwaale.com
Registered Office: Ambikapur, Chhattisgarh, India
1. Introduction
Welcome to DukanWaale.com, a multi-vendor online shopping platform operated by SAS Technology, Ambikapur (Chhattisgarh).
Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and non-personal information when you use our website, mobile app, or associated services.
By accessing or using our platform, you consent to the terms described in this Privacy Policy and agree to our data practices in accordance with applicable Indian laws (including the Information Technology Act, 2000, and Data Protection Rules, 2011) and international standards such as GDPR (General Data Protection Regulation).
2. Information We Collect
We collect information to provide better service, ensure secure transactions, and enhance your shopping experience.
A. Personal Information
When you create an account, make a purchase, or register as a seller, we may collect:
- Full Name
- Contact Number
- Email Address
- Billing & Shipping Address
- Payment Details (through secure third-party gateways)
- ID Proof or Business Details (for vendors)
B. Non-Personal Information
Automatically collected when you visit our platform:
- Device Information (mobile/desktop, browser type, OS)
- IP Address and Location Data
- Date & Time of Access
- Cookies and Web Beacons
- Clickstream Data & Website Usage Statistics
3. How We Use Your Information
We use your personal and non-personal data for the following purposes:
- Order Processing: To confirm, process, and deliver your purchases securely.
- Account Management: To manage user and vendor accounts.
- Communication: To send order confirmations, invoices, promotional offers, and updates.
- Improvement: To enhance our website performance, layout, and product suggestions.
- Customer Support: To assist with queries, complaints, and refund requests.
- Fraud Prevention: To detect and prevent fraud, misuse, and unauthorized access.
- Legal Compliance: To meet obligations under applicable laws and regulations.
4. Data Sharing & Disclosure
We never sell or rent your personal information. However, your data may be shared under these conditions:
- Vendors & Sellers: Limited buyer details (name, contact, address) are shared to fulfill your order.
- Payment Gateways: Shared securely for transaction processing (e.g., Razorpay, Paytm, Stripe).
- Delivery Partners: For order pickup and delivery.
- IT & Analytics Partners: To improve website functionality and analyze performance.
- Legal Authorities: When required by law, regulation, or court order.
All third-party partners are bound by confidentiality agreements and follow strong data protection standards.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:
- Remember login sessions
- Analyze traffic and user behavior
- Display personalized product suggestions
You can manage cookies via your browser settings. However, disabling them may limit website functionality.
6. Data Storage & Security
We take your security seriously.
All personal data is encrypted and stored on secure servers (hosted by reputed cloud providers such as AWS or Google Cloud).
Security measures include:
- SSL encryption for transactions
- Firewalls and malware protection
- Restricted employee access
- Two-factor authentication for admin accounts
Despite best efforts, no system is 100% secure. You use our services at your own risk, but we continually work to strengthen our protections.
7. Your Rights
As a user, you have the right to:
- Access your data – View and verify personal information stored with us.
- Correction – Request edits to incorrect or outdated data.
- Data Deletion – Request deletion of your account and stored data.
- Withdraw Consent – Opt out of marketing or promotional communication anytime.
- File a Complaint – If you feel your data is misused, contact our privacy team.
To exercise these rights, email us at privacy@dukanwaale.com.
8. Vendor / Seller Data
If you register as a seller, we collect business information such as:
- Shop Name and Address
- GSTIN / PAN
- Bank Account Details
- Product Information & Inventory
Vendor data is used solely for business operations, payments, and compliance.
Sellers must ensure that their buyers’ data is used only for legitimate order fulfillment.
9. Third-Party Services
Our website may contain links to external services (e.g., payment gateways, courier APIs, analytics tools, Google Ads, Meta Pixel, etc.).
We are not responsible for the privacy practices of these third parties.
You are advised to review their privacy policies separately before using their services.
10. Data Retention Policy
We retain user information only as long as it is necessary for:
- Order processing and after-sales support
- Legal and accounting requirements
- Fraud prevention and dispute resolution
Once no longer required, data is securely deleted or anonymized.
11. Children’s Privacy
Our services are not directed toward children under 13 years of age.
We do not knowingly collect information from minors.
If a child has provided data, parents or guardians can contact us to request deletion.
12. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in law or platform features.
We will notify users of major changes via website announcements or email.
The “Effective Date” at the top will indicate the latest version.
13. Legal Compliance
We comply with the following laws and standards:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (India)
- General Data Protection Regulation (GDPR) – if applicable
14. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
📧 Email: privacy@dukanwaale.com
📞 Customer Care: +91-70002-54103
🏢 Office Address: SAS Technology, Ambikapur, Chhattisgarh, India
🌐 Website: www.dukanwaale.com
15. Acknowledgement
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.
© 2026 DukanWaale.com — Powered by SAS Technology, Ambikapur (Chhattisgarh, India). All Rights Reserved.
