Effective Date: January 2026
Platform: DukanWaale.com
Operated By: SAS Technology, Ambikapur, Chhattisgarh
🛍️ General Questions
1. What is DukanWaale.com?
DukanWaale.com is a trusted Indian multi-vendor shopping platform where buyers can purchase products directly from verified local and national sellers.
It is owned and operated by SAS Technology, founded in January 2026.
2. Is DukanWaale.com safe to shop from?
Yes. We use SSL-secured encryption, trusted payment gateways, and only onboard verified vendors.
Your data and transactions are always protected under the Digital Personal Data Protection Act (2023).
3. How do I create an account?
Click on the “Sign Up” button on the homepage, fill in your name, mobile number, email, and password, and verify your account via OTP or email link.
4. Can I use DukanWaale.com on mobile?
Yes! The website is mobile-responsive and works smoothly on all Android and iOS browsers.
A dedicated mobile app is coming soon on Google Play Store and Apple App Store.
💳 Orders & Payments
5. How can I place an order?
- Browse your favorite products.
- Add them to your cart.
- Proceed to checkout.
- Select address and payment method.
- Confirm your order — and you’ll receive an instant confirmation email or SMS.
6. What payment methods do you accept?
We support:
- UPI (PhonePe, Google Pay, Paytm)
- Debit/Credit Cards (Visa, Mastercard, RuPay)
- Net Banking
- Wallets & EMI options
- Cash on Delivery (available on select products)
7. Is Cash on Delivery (COD) available?
Yes, COD is available for eligible orders under ₹5,000 and within serviceable pin codes.
COD may not be available for heavy or customized items.
8. My payment failed, but the amount was deducted. What should I do?
Don’t worry — failed payments are automatically refunded to your account within 3–7 business days.
If not, email us at support@dukanwaale.com with your order ID and transaction details.
🚚 Shipping & Delivery
9. How long will my order take to deliver?
Most orders are delivered within:
- Metro Cities: 2–5 business days
- Tier 2/3 Cities: 3–7 business days
- Remote Areas: 7–10 business days
10. How can I track my order?
Once shipped, you’ll receive a tracking ID and courier name by SMS/email.
You can also track it directly in the “My Orders” section on your DukanWaale dashboard.
11. What if my order is delayed?
Delays can occur due to courier issues, weather conditions, or high demand.
If it’s delayed beyond the expected time, please contact our support team — we’ll resolve it quickly.
12. Do you offer international shipping?
Currently, DukanWaale.com serves within India only.
International delivery options will be added soon for selected products.
🔁 Returns & Refunds
13. What is your return policy?
You can request a return or replacement within 7 days of delivery, if the product is:
- Damaged, defective, or incorrect.
- Different from what was shown on the website.
For full details, refer to our Refund & Return Policy.
14. How do I request a return or replacement?
Go to My Orders → Select Product → Request Return,
choose your reason, upload images (if needed), and submit.
Our support team will arrange a pickup within 2–4 days.
15. How long does it take to receive my refund?
Refunds are processed within 5–10 business days after product inspection.
Refunds will be credited to your original payment method or DukanWaale Wallet.
16. Can I cancel my order after placing it?
Yes, you can cancel an order before it is shipped.
Once shipped, cancellations are not allowed — you can only return the item after delivery.
🏪 Vendor / Seller Questions
17. How can I sell my products on DukanWaale.com?
You can register as a vendor by clicking “Sell on DukanWaale” on the homepage and filling out the vendor form.
Our verification team will review your details within 24–48 hours.
18. What documents are required to become a vendor?
- GSTIN Number
- PAN Card
- Bank Account Details
- Address Proof (Aadhaar or Utility Bill)
- Product Catalog with images
19. How are vendor payments processed?
All vendor payments are released every 7–10 business days after successful delivery and customer confirmation.
20. Are there any seller fees or commissions?
Yes, a small commission per sale applies based on category.
There are no joining fees or hidden charges.
21. What happens if a vendor ships a fake or poor-quality product?
Vendors found violating DukanWaale’s quality or authenticity policies will face immediate suspension, penalty, and refund recovery.
We prioritize customer trust over everything.
🔒 Privacy & Security
22. Is my personal information safe?
Absolutely. We comply with the Digital Personal Data Protection Act, 2023 and IT Act, 2000.
Your data is encrypted and never shared without consent.
23. How can I contact customer support?
📧 Email: support@dukanwaale.com
📞 Phone: +91-99999-99999
🕐 Support Hours: 10 AM – 7 PM (Mon–Sat)
24. What if I have more questions?
If your question isn’t listed here, feel free to reach us via our Contact Us page or email — our team will respond within 24 hours.
🧾 Legal & Company Info
- Company Name: SAS Technology
- Platform: DukanWaale.com
- Founded: January 2026
- Head Office: Ambikapur, Chhattisgarh, India
- Email: info@dukanwaale.com
- Website: www.DukanWaale.com
© 2026 DukanWaale.com — A Unit of SAS Technology, Ambikapur (Chhattisgarh). All Rights Reserved.
