1. Introduction

Welcome to DukanWaale.com, a digital marketplace owned and operated by SAS Technology, Ambikapur (Chhattisgarh).

These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and related services (“Platform”).
By accessing or using DukanWaale.com, you agree to comply with these Terms.
If you do not agree, please do not use our Platform.

These Terms constitute a binding agreement between you (“User”, “Buyer”, “Seller”, or “Visitor”) and SAS Technology (“Company”, “We”, “Us”, or “Our”).

2. Definitions

For clarity in this document:

• “User” refers to any person accessing or using the platform.

   

• “Buyer” refers to a registered customer purchasing goods/services.

   

• “Seller/Vendor” refers to individuals or entities offering products on the platform.

   

• “Products” means any goods or services listed on DukanWaale.com.

   

• “Account” means your registered profile on the website.

   

3. Eligibility

By using this Platform, you confirm that:

• You are at least 18 years of age and legally capable of entering into a binding contract.

   

• You are using the platform for lawful purposes.

   

• You agree to provide accurate, complete, and updated information at all times.

   

If you are a seller, you must have a valid business registration and comply with applicable GST, FSSAI, and trade laws.

4. Account Registration

To access certain features (like placing orders or selling products), you may need to create an account.

You agree to:

• Keep your login credentials confidential.

   

• Be responsible for all activities under your account.

   

• Notify us immediately of any unauthorized access.

   

DukanWaale reserves the right to suspend or terminate accounts involved in fraud, abuse, or violation of these Terms.

5. Use of Platform

You agree not to use the Platform for:

• Uploading false, misleading, or illegal content.

   

• Reselling, duplicating, or scraping platform data.

   

• Violating intellectual property rights of others.

   

• Transmitting viruses, malware, or harmful code.

   

• Defaming, harassing, or misleading other users.

   

We reserve the right to restrict or remove access for users violating these rules.

6. Product Listings & Seller Responsibilities

Sellers/Vendors are solely responsible for:

• Accuracy of product descriptions, images, and prices.

   

• Authenticity and quality of goods.

   

• Timely shipping and delivery.

   

• Compliance with Consumer Protection (E-Commerce) Rules, 2020.

   

DukanWaale acts as an intermediary platform and does not manufacture, own, or directly sell listed products.

In case of disputes between buyer and seller, DukanWaale may mediate but is not legally liable for the transaction outcome.

7. Orders, Payments & Pricing

All orders are subject to availability and confirmation by the seller.

a. Payments

• Payments are processed securely via third-party gateways like Razorpay, Paytm, or Stripe.

   

• We do not store card or bank information on our servers.

   

• All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.

   

b. Cancellations & Refunds

• Buyers can cancel orders as per the product’s cancellation policy.

   

• Refunds, if approved, will be processed within 5–10 business days.

   

• Sellers may deduct service or restocking fees where applicable.

   

c. Errors in Pricing

If a product is listed at an incorrect price due to typographical or technical error,
DukanWaale reserves the right to cancel the order and issue a full refund.

8. Shipping & Delivery

• Delivery timelines vary depending on the seller’s location and logistics partner.

   

• Estimated delivery dates are provided during checkout.

   

• DukanWaale is not responsible for delays caused by courier services, weather, or force majeure events.

   

9. Return & Replacement Policy

Users may return or exchange products as per the DukanWaale Return Policy.

To qualify for returns:

• Product must be unused, with original packaging and invoice.

   

• Certain categories (personal care, food, digital goods, etc.) may be non-returnable.

   

The decision of DukanWaale Return Department shall be final in all cases.

10. Intellectual Property

All content, design, trademarks, and graphics displayed on DukanWaale.com — including the name “DukanWaale”, logo, and layout — are the exclusive property of SAS Technology.

Users may not copy, reproduce, distribute, or exploit any content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

• DukanWaale shall not be liable for any indirect, incidental, or consequential damages, including data loss or profit loss.

   

• The platform provides services “as is” without any express or implied warranties.

   

• Responsibility for product quality, safety, and accuracy rests entirely with individual sellers.

   

12. User-Generated Content

Users may post reviews, comments, or feedback on products.

You agree that:

• Content must be truthful and respectful.

   

• DukanWaale reserves the right to moderate or remove inappropriate posts.

   

• By posting, you grant us a non-exclusive right to display and use your content for marketing.

   

13. Suspension or Termination

DukanWaale may suspend or terminate your access without notice if:

• You violate these Terms or applicable law.

   

• You engage in fraudulent or abusive behavior.

   

• Required by law enforcement or regulatory authorities.

   

You may also delete your account at any time by contacting support.

14. Indemnification

You agree to indemnify and hold harmless SAS Technology and its affiliates from any claims, losses, or damages arising from:

• Your use of the platform,

   

• Violation of these Terms,

   

• Infringement of any third-party rights.

   

15. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, cyberattacks, or government restrictions.

16. Privacy

Your use of the platform is also governed by our Privacy Policy, available at www.dukanwaale.com/privacy-policy.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the Courts of Ambikapur, Chhattisgarh.

18. Amendments

We reserve the right to modify or update these Terms at any time.
Changes will take effect once posted on this page, with an updated effective date.
Continued use of the platform implies acceptance of the revised Terms.

19. Contact Information

For queries regarding these Terms, contact us:

📧 Email: legal@dukanwaale.com
📞 Phone: +91-99999-99999
🏢 Address: SAS Technology, Ambikapur, Chhattisgarh, India
🌐 Website: www.dukanwaale.com

© 2026 DukanWaale.com – A Unit of SAS Technology. All Rights Reserved.